Refunds and cancellation

1. Who handles your purchase

Revometrics is supplied by Altaveron LLC, a company registered in the Republic of Armenia and based in Yerevan ("we," "us," or "our"). Purchases completed through Paddle are sold by the Paddle entity identified in your checkout or receipt. Paddle's Buyer Terms and Refund Policy apply to the transaction. This policy explains our additional product-specific arrangements and does not reduce rights under those documents or applicable law.

2. Stopping a renewal

The workspace owner can cancel a subscription, or remove an individual member's plan, in the billing settings before the next renewal; Billing and workspaces shows the steps. Paid access continues until the end of the current paid period. Stopping a renewal does not refund the remaining days, remove members, erase content, or affect other workspaces.

If you cannot cancel in the product, contact [email protected] or Paddle support. Your cancellation rights under Paddle's transaction terms and applicable law remain available. Deleting your account cancels your personal subscription immediately; remaining credits and the rest of the current billing period end with the account, and refund requests are handled under section 3. You cannot delete your account while you own an organization or a billing account that still pays for workspaces. Leaving a workspace does not cancel any subscription.

3. Refund eligibility

You can request a refund within 14 days of purchase through Paddle, which reviews requests under its Refund Policy; section 4 explains how. We do not provide an additional money-back guarantee beyond that. Outside that window, payments are non-refundable except where mandatory law requires a refund, Paddle decides to issue one under its applicable transaction policies, the closure promise below applies, or we expressly agree to provide one. We may make a goodwill exception without promising the same exception for another purchase.

Mandatory withdrawal rights and remedies for defects, misdescription, or non-delivery are preserved. Mere use of Revometrics does not automatically waive them. Any early-performance request or waiver must meet applicable legal requirements.

4. Requesting a refund or withdrawal

Use the support or transaction link in your Paddle receipt or visit paddle.net. Include the transaction reference, purchase email, and reason for your request. You may also contact [email protected] so we can investigate product issues and assist with the transaction.

Exercise statutory rights within their applicable deadlines. We do not impose an additional product-specific deadline that shortens a legally protected request period. Paddle processes approved refunds under the applicable transaction rules; processing time and payment-method availability can vary.

5. Access, credits, and refunds

A full refund for an active paid period generally ends the corresponding entitlement and removes its associated paid credits. A refund of an earlier invoice does not automatically end a later, separately paid period. We will explain the effect of a partial refund or agreed adjustment.

Recurring plan credits reset according to the plan. Purchased top-ups are allocated to a specific user within a specific workspace and do not expire merely because the billing period ends. After ordinary cancellation, remaining top-ups stay associated with that user in that workspace and may require a new eligible plan for that user to become usable again. They are not normally redeemable for cash, subject to this policy and mandatory rights.

You retain lawful payment-dispute rights. Suspected fraud or misuse may lead to proportionate restrictions while investigated; making a legitimate refund request is not itself misuse.

6. If we close the paid service

If we ordinarily end your paid service or discontinue it for business reasons without your fault, we will give at least 30 days' notice and an opportunity to export your content. We will refund the unused portion of prepaid service and unused purchased credits, calculated from the remaining paid period and the amount actually paid for unused top-ups. Free or promotional credits and subscription allocations have no separate cash value.

If a legal requirement or urgent security issue prevents ordinary notice or export, we will explain the restriction where permitted and provide a lawful export opportunity when feasible. Refunds otherwise owed remain payable. The detailed terms are in Terms section 14.